Corporate Conferencing Venue UK

Dear Trish

Thanks very much for hosting our residential meeting on Monday and Tuesday.  It was an exhausting two days for us – it always is!  But it was enhanced by beautiful surroundings and by yours and Nicky’s support to make it a success. 

In terms of my feedback, I was very pleased with the conference rooms – well laid out, clean, tidy, professional, nice to have signage welcoming us, the wifi worked throughout and the option to have sound was great.  The fact that nothing was too much trouble was really lovely.  Toilets just outside the suites were immaculate.

Teas, coffees and danishes and biscuit top ups – all fab. 

Lunch on Monday was lovely – I wasn’t expecting warm options and I think that catered equally for all requirements.  Pudding was a bonus too! 

Bedrooms – I only saw mine and Louisa’s but based on my visit a couple of months ago I didn’t have any worries at all.  My room was lovely – clean, well furnished, everything I needed, nothing broken or dodgy as you sometimes get! 

All the staff were excellent .

The conference rooms were well turned around for us by Tuesday morning and all clean and lovely again.  The packed lunches were great and I can’t tell you how grateful we were for them, by the time we got to Exeter! 

Thanks once again

Warm wishes

Donna

Donna Baber
Manager
Creative Learning Agency

Hello Trish

The event was a real success – on all fronts.

Thank you to you and the team.

Best wishes

Nicola

Trish - thank you for the email and the pack - got them both at the same time.

Geraldine has had some lovely messages from Blood Donors who were at the dinner - all very complimentary.

I will share our experiences with other Senior Managers in the Blood Service who I know need the types of facilities you offer.

Once again thank you for a great night and for being so helpful.

Kind regards

Alan

Lead Donor Relations Manager (Marketing)
National Blood Service

Hi Nicky and Trish

just a quick e-mail to say a personal big thank you from me. I really enjoyed working with you both, the day (31 March) would not have run so smoothly without the professionalism of you and your teams.

We have the Rookery Manor comment forms which I will pass to Elaine upon her return as I believe she said she would collate them for you.

The food was great, if only I wasn't already married I would definitely choose it for my wedding venue!  

Thanks again and look forward to working with you both again in the future.

Take care
Maria

Really looking forward to our conference – I have been telling everyone about Rookery Manor since my visit – so beautiful, can’t wait! 

Warm wishes

Donna

Good Afternoon Nicky

I hope this e-mail finds you well

I just wanted to drop you a quick e-mail to say thank you for the hospitality yesterday. I was made to feel very welcome and it was an absolute pleasure spending the day at the Rookery Manor.

I use hotel and conference facilities all over the South West and the service that I received yesterday was at a standard way above that, that I get anywhere else.

Please pass on my thanks to your team as well.

I hope to see you again in the near future

Thank you

Kind regards

Keirran Slimmon
Regional Recruitment Manager

Thank you Patricia

I am delighted that you are continuing to keep my client happy at your lovely venue and I look forward to placing further  new bookings with you.

Thank you for all your help to date.  

Many kind regards
Diana
Diana White

Associate Regional Vice President 

Posted on the best of Weston super Mare by one of our Site visitors.

I attended a 2 day seminar held at The Rookery Manor Hotel and thoroughly enjoyed my stay. The staff were great and always happy to oblige and the food was better than I would have expected at this sort of event, hats off to the chef! Thanks to all the staff for making this a very pleasurable 2 days.

Dear Patricia,

I just want to send my personal thanks for all that you and your team did for our AGM event on Tuesday.  I now know that you had picked up the event from a previous employee and considering the circumstances you were all very professional and couldn't have been more accommodating.

This was a very significant event for us, having not had a regional AGM for 2 years, so it was important it went smoothly, but it was better than that. It really couldn't have gone better, and you and your team were key to it working so well.

I have had nothing but positive feedback from those who attended, so you should all be very proud.

I hope we will be able to come back to Rookery Manor for events in the future and I would have no hesitation in recommending you to others.

Best wishes to you all and have a great weekend,

Mary

Federation of Small Businesses

I am writing to compliment one of your members of staff for the excellent customer service she showed me on a visit.

I was attending a regular conference at the hotel and found that the meeting was going to last much longer than I had understood and that I would be unable to leave in time to reach a post-office to send urgent correspondence, which needed to be recorded delivery that day.

I explained my predicament to Laura on reception who said she would try and get the mail sent for me.  Upon my return, I learnt that she had personally gone to the nearby post offce for me and had sent my letter successfully.

I found her attitude to be truly outstanding and her helpfulness went above and beyond the call of duty.

Yours faithfully

Pru Beck

Dear Ben,

Regional Support Centre – 15th, 16th & 17th June 2009

Just a quick note from us here at the RSC South West to express our thanks for the last 3 days.

For us our conference ran very smoothly, which has to be credited in part to your wonderful staff on all 3 days, Laura, Lindsay, and the lady on the last day and of course yourself were magicians, and the chef’s were amazing, the BBQ was awesome, the lunches were fantastic,  thank you George and staff, also many thanks to all the other staff who are behind the scenes, whose names I did not catch, but who made the days seem seamless.  The staff were polite, helpful, easy to approach so  please pass on my thanks to them all.  It was a pleasure.

We will of course be in touch in the forthcoming year, for out conference next year!!!!

 Jan Holt

Administrator/Event Co-ordinator

RSC South West

To the Managment and Staff at Rookery Manor

Many thanks for all the energy and effort you all put into making the week's Recovery Renewal Programme that we held at Rookery Manor in April such a resounding success. Perticular thanks to both Chris and Stephanie for whom nothing was to much trouble

Yours gratefully

Adrian Rooke, Primary Care Co-ordinator

Dear Rookery Manor,

Following our FX conference on 22 April, I would like to convey our thanks to you and your team for all your assistance in ensuring our event ran smoothly.

The location of the venue was very good for our staff in the southwest and everything went very well on the day. The food and service were excellent and we would be very happy to use Rookery Manor again for future events.

On behalf of my colleague Louise and the FX event teams, thank you once again.

Yours sincerely

Mary Nixon
Experience & Events Executive.

Dear Rookery Manor,

I would like to extend warm thanks for the service you provided me and my team on our training day held at your establishment on the 14th March 2008. I was very impressed and satisfied with the service that you provided, right from booking to the day of my conference.

I look forward to using your facilities again in the near future and will certainly be recommending you to the other departments at Cygnet Hospital Kewstoke.

Many Thanks

Lindi Masilela
Ward Manager

Dear Rookery Manor,

I am writing to thank you for your assistance in planning and hosting the annual National Pubwatch Conference at Rookery Manor.

From the verbal feedback we have received so far it appears that the conference was well received by the delegates and that is in no small part due to your efforts. The venue offered superb facilities and your staff were extremely helpful throughout our stay with you.

What was particularly pleasing was your flexibility and willingness to accommodate our needs, from getting your electrician to move your lighting unit to conference staff packing delegates bags. All of these things made our job easier and allowed us to concentrate on running the conference.

It was a pleasure to meet you and your staff and once again thank you for your efforts on our behalf.

Yours sincerely

Steve Baker

Dear Rookery Manor,

I would just like to say a big thank you to you, Chris and your team for making the HSBC event a success. I have received excellent feedback from the client and Dave and the crew felt you looked after them very well.

A big thank you to Chris who turned up earlier on the day than our guys.

I hope to work with you again in the future and if you have any clients looking for something a little bit different to fit into their day, then please give me a call.

Yours Sincerely

Louise Kelly.

Dear Rookery Manor,

After holding our final company meeting of 2007 at Rookery Manor last week, I am writing to thank you and all your staff for the professionalism and kind hospitality they have shown us throughout the year.

Both Steph and Chris have been extremely helpful and understanding (especially when they have been subjected to my last minute requests!) and are a real asset to your business. From the first time we used the conferencing facilities, early in 2005, we have always received a first class service from everyone involved at Rookery Manor and it is pleasing to find another organisation which clearly prides itself on attention to detail and to providing genuine customer care.

Too often in life, as well as business, we take things for granted, but when I receive something that exceeds my expectations, I feel compared to tell others and to congratulate the people and organisation involved.

Debt Dr looks forward to continuing our business relationship with Rookery Manor throughout 2008 as our number one choice of venue.

Kind Regards

Jeremy Hockley
Managing Director

Dear Rookery Manor,

I would like to take this opportunity of thanking you and Chris for looking after us so well on the day and I hope that we shall have the opportunity to visit Rookery Manor again in the near future. I have no hesitation in recommending your service and in fact have done so already on a number of occasions.

Kind regards.

Yours sincerely

Patricia White
Office & Facilities Manager.

Dear Rookery Manor,

Work Together to Learn Together – Mental Health Conference

I wanted to write and thank you and your colleagues at the Rookery Manor for all the assistance you provided which made our conference a success last week. We received positive feedback on both the venue and the food.

Your Sincerely

Mell Cossey-Haggar
Equality and Diversity Manager.

Dear Rookery Manor,

Just thought I would drop you a line to say thanks for everything yesterday. The whole evening ran really smoothly. Your staff were very quiet and discrete when delivering refreshments and were very helpful if we needed anything, so please pass on my thanks to them. It was also good to meet you and put a face to the voice!

Thanks again and have a good weekend.

Dear Rookery Manor,

On behalf on Share Care South West I wanted to thank you and your staff team for their help in making our Study Day on 23rd May such an enjoyable day.

We found everyone helpful and supportive and you anticipated a number of issues that left to our own devices we might have overlooked.

We received a lot of positive feedback from delegates on the day about the accommodation, the catering and the staff. In addition, we have a more formal evaluation process and if anything specific, which may be of interest to you, emerges from this I will contact you.

Once again thank you for your help. I hope we have the opportunity to visit Rookery Manor in the future.

Yours Sincerely

Joan Roome
Treasurer
Shared Care South West.

Dear Rookery Manor,

Just a quick note to say a big thank you, Chris and all the staff there for there assistance on out event on 12 March – everyone was very helpful. The event went very well and the feedback we received was very positive. The food particularly was fantastic (loved the fish!!)

Received your invoice which I have passed to our Finance Team for payment.

Hope to do another event at Rookery Manor in the not too distant future! Same bedroom if poss!

Many thanks to all again.

Best wishes
Phillipa

Dear Rookery Manor,

We were very pleased with the event and would like to thank you all for your contributions to making the day a successful one.

Yours Sincerely

PK ISON Enc

Dear Rookery Manor,

Rural Social Enterprise 6: Fare Shares – 22/23 November 2006, Rookery Manor

On behalf of the Plunkett Foundation and RISE, I would like to express my appreciation to Rookery Manor and to the wonderful staff for making the event such a success. You in particular have been a great help to the conference team and your flexibility and drive to make the event a success has been obvious throughout.

The event has proved to be a great success with feedback on the event being extremely positive. Many of the delegates commented on the excellent facilities at the venue and most have rated the venue as excellent. Thank you again for helping to make it such a successful event. Please pass on our appreciation to the staff at Rookery and especially George and Ben for their help throughout.

Best wishes and I am sure that we will return in the near future.

Yours sincerely

MIKE PERRY
CONFERENCE CO-ORDINATOR.

Dear Rookery Manor,

I wanted to put pen to paper to express my absolute thanks and gratitude for all that you have done to look after us over the last few days.

When I spoke to you I did mention that my expectation that the 3 days would arguably be the most significant of my career so far. Whilst that may have sounded an exaggeration it was far from it and I have to say that I could not be a happier man than I am for the results we have achieved. You have been an absolutely fantastic host for us and we are all extremely grateful for the way in which you looked after us. Feedback has been unanimously positive and I know that following the feedback that we gave after the last event, for example, the food service was a lot quicker and meant that we were able to squeeze more into the day.

Equally, you yourself were always in hand to assist and help us throughout and speaking from both Sarah and my point of view such help is invaluable. I will have absolutely no hesitation recommending you to others in the future and I am certain that we will be re-booking you for future conferences.

Once again out huge thanks and we look forward to working wish you again.

With kind regards.

Robin Foale
Regional Director, Personal Customers – South West Region

Dear Rookery Manor,

Thank you so much for organising and assisting us yesterday. There is no doubt that the organisation you put in behind the scenes enabled us to run our event smoothly and without a hitch!

Whilst we did not undertake any formal feedback yesterday, Julie and I both had people approach us and comment on the quality of the food and venue.

We look forward to seeing you again in a few weeks time.

Liz Keogh.

Dear Rookery Manor,

I have always found Stephanie very accommodating and she will put herself out to help us. This was very much evident during the EXCEL selection day where we booked 1 room when 2 were required. She helped clear out another room we could use. Very helpful when it comes to clearing out rooms at lunchtime and ensuring we get the keys so security of our high value items e.g. Laptops, handbags.

She is always there on hand when we arrive and again when we finish.

Overall I am very impressed with her level of service.

“The conference facilities are modern and comfortable and were always well looked after”

Stephanie is very obliging and have found no issues with the serviced received at the manor.

Thank you and kind regards

Tracey.

Dear Rookery Manor,

May I take this opportunity to thank you and all the staff at Rookery Manor for the superb facilities and the first class service which you afforded to me and my small group of trainees on the 13th April 2006.

I give regular small/large workshops around the country at various venues – normally either Regus or high class hotels. The Rookery Manor ranks with the very best, and as your prices are extremely competitive in comparison I shall make every effort to visit you again.

My students spoke highly of the accommodation, and I cannot praise the conference room facilities and the technical support given. As I train live on the worlds’ foreign exchange market – it is essential to have a reliable high speed connection and good projection/screen facilities – yours were excellent

Thank all once again – I shall return

Kind Regards

John S Bartlett
Prop./ Training Instructor